Conflict management training for school staff
Practical training to help school staff manage difficult conversations, de-escalate challenging behaviour and respond to conflict with confidence.
Conflict management training for schools
We offer two training options for school staff: a focused de-escalation workshop and a full INSET day. Our courses are specifically focussed on the school setting and look at the nature of disputes that arise within schools: between teachers, teachers and management, or between parents and the school.
We can tailor the content and scenarios to match the precise needs, challenges and conversations in your setting.
“The day enabled us to explore conflict, humanised the issue and gave us food for thought, opening an avenue for healthy management. We’re in a better place now to deal with conflict should it arise.”
Why choose WMS?
Our courses
De-escalation workshop for school staff
For school staff who deal with challenging or aggressive behaviour from parents, students and colleagues.
Learning objectives
Recognising early signs of conflict.
How to build instant rapport.
Using tone and body language to calm situations.
Knowing when and how to step away or ask for help.
INSET day: conflict management
For all school staff, focusing on the nature of disputes that arise within schools and how to respond constructively.
Learning objectives
Recognising early signs of conflict.
Different models of conflict and personal styles of responding.
Mediation principles: responding without taking sides, active listening, future thinking, win/win outcomes, and positions vs interests.
What participants say
“Great, practical session, emphasis in the practical.”
“The iceberg analogy I found was a very helpful visual that I’ll keep in mind when having a challenging conversation.”