Facilitation Services
Sometimes a dispute affects more than just two people. Our group facilitation service is a structured conversation between up to 12 people, supported by two neutral facilitators.
We help participants discuss the issues affecting them and reach a shared way forward in a safe, non-judgemental environment.
Who can we support?
Facilitation is ideal for groups who need to move forward together.
Neighbours
Groups of neighbours with a shared issue or dispute.
Community Groups
Members of choirs, clubs, or social groups.
Shared Spaces
People managing community gardens or allotments.
Organisations
Volunteers or staff within the same organisation.
Why choose Group Facilitation?
Our facilitators are empathetic and impartial. Their role is to create dialogue, not provide solutions.
- Structured conversation: We help you get to the heart of the matter and explore options.
- Safe environment: Everyone’s views are respected and heard.
- Neutral: Facilitators stay impartial; the aim is shared agreement.
- Confidential: Nothing is shared outside the group without agreement.
- Experienced: Led by specialist facilitators.
How does it work?
Referral
Once we have received your referral, our case managers will contact you to find out more about the problem. They will then assign two facilitators who have the relevant experience for your case, and contact you again to arrange a first meeting.
First meeting
Depending on how large the group is, the facilitators will initially meet either with the whole group, or some of its members. They will explain how the process works, and help set the preliminary agenda for the future sessions. After that, a group session will be arranged (we offer up to 2 sessions, up to 3 hours each).
Group facilitation session
At the beginning of the session, the facilitators will set some ground rules to ensure that everybody has a chance to express themselves and be heard. They will then moderate the group discussion, identifying common areas of interest and exploring how a consensus can be reached. The process will be structured, making sure the group stays on task, and that everyone is included in the decision-making process. The facilitators will have no decision-making authority, their job is purely to help the group work towards their goals. From our experience, even if an agreement cannot be reached on the day, the simple act of expressing yourself and being listened to does move matters forward, improving communication and mutual respect.
How much does it cost?
Where possible, we aim to offer this service without charge.
If there is a cost, we’ll explain it clearly before you decide. Charges depend on complexity and time required.
