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Individual coaching session

Individual coaching is a session with two neutral coaches. They listen and help you work out a plan to resolve conflict. The person you are in disagreement with does not participate. WMS offers individual coaching free of charge to all Wandsworth residents.

When to use individual coaching:

  • To prevent a dispute from escalating
  • To prepare for a conflict conversation
  • Pre/post mediation
  • If one party does not want to mediate
Individual coaching session

What are the benefits of Individual Coaching?

  • Tailored to your needs. Learn how to work through your specific problem, evaluating possible solutions.
  • Gain confidence. Explore how your past experiences can help you deal with the current issues in a different way.
  • A supportive and safe environment. As with mediation, our trained coaches will not suggest or recommend solutions, but help you work out what you would like to do.
"I now understand alternatives to try instead of doing nothing. I felt support and empathy from the conflict coach. I felt really listened to because they were neutral and I could say what I felt without feeling it was wrong. "
— Individual coaching client
"I feel the service has enabled me to say my feelings out loud instead of keeping everything bottled up inside. The service has helped me look at other options so I can seek a good outcome for all affected. "
— Individual coaching client
"I felt listened to and guided. I felt that they helped me find solutions in dealing with what I considered issues but now think of as events… I walked away feeling that I had a better sense of direction. Once again, thank you for your service. It was objective, yet personal and made me feel much lighter when I left. "
— Individual coaching client
"It was good for me to be able to express myself freely with the coaches, who were totally unbiased, about my problems. They listened with empathy and I received some coping mechanisms from them. "
— Individual coaching client

How does Individual coaching work?

Getting started

  • Once we receive your referral, our case managers will get in touch to find out more about your situation.
  • We’ll assign two coaches with the right experience for your case and contact you to book a session.

The session

  • The session takes place at our offices near Clapham Junction or on Zoom, and lasts around an hour.
  • The person you are in conflict with is not involved.
  • You’ll have the chance to talk through your situation with two experienced coaches and explore your options.
  • By the end of the session, you’ll have a clearer sense of your strengths, skills and resources to help you move forward.
  • Everything discussed is confidential – except where there is a safeguarding concern that requires action – and you can end the session at any time.

Individual coaching session Questions

Individual coaching is free for all Wandsworth residents.

We have a team of coaches who have been specifically trained and are supervised by WMS. They all offer their time and skills to Wandsworth Mediation Service without charging us. The majority of our conflict coaches are Wandsworth residents and are looking to invest in their local community.

We have seen a huge increase in demand for our service since the beginning of the COVID-19 pandemic. Our coaches are fully trained to conduct sessions online.

Online coaching means you can resolve disputes quicker, and from the comfort of your home. All you need is a computer or mobile phone, a webcam and a quiet location. Our dedicated case managers will provide detailed instructions and guide you through the set-up.

Individual coaching session

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Get in touch with our team to discuss your needs. We're here to help you navigate through conflict towards peace.

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