Conflict Training for Organisations
Award-winning, non-profit training and conflict resolution provider. All our trainers are practising mediators.
Why use WMS as your training provider?
'Connect' Workshop
Who it's for: Teams that want to strengthen their relationships and improve the way they deal with conflict.
Duration: 3-hour session.
Delivery: Online or in person.
Group size: Up to 18.
Learning objectives
- What conflict means and how it shows up.
- Balancing your needs vs others' needs.
- How you respond to conflict — with a movement-based activity.
- How that changes when you understand others' approaches.
- How to adapt your approach, based on context.
"Thank you both SO much for your session this morning. It was so helpful and such a great opportunity to take time to think about how we manage conflict at work — I even had some really fruitful conversations at lunch time whilst we were processing the session."
"Great, practical session — emphasis on the practical."
De-escalation Workshop
Who it's for: Staff and volunteers working with the public who have to deal with challenging or aggressive behaviour.
Duration: 3-hour session.
Delivery: Online or in person.
Group size: Up to 25.
Learning objectives
- Building instant rapport with clients.
- Recognising early signs of conflict.
- Using tone and body language to calm situations.
- Responding when someone becomes challenging.
- Knowing when and how to step away or ask for help.
"The iceberg analogy was a very helpful visual that I'll keep in mind when having a challenging conversation."
'Connect' Training for Organisations
In-depth training for managers and staff to prevent and manage workplace and client-facing conflict. Four workshops that build skills step by step — each can be booked individually or as a full series.
Who it's for: Organisations wanting to reduce workplace tension and strengthen team communication.
Duration: 4 × 2.5-hour sessions.
Delivery: Online or in person.
Group size: Up to 20.
Workshop 1 — Building rapport with colleagues and clients
- Communication strategies for building genuine rapport.
- Using body language and tone during phone calls, virtual and face-to-face meetings.
- Reframing to defuse conflict.
Workshop 2 — Exploring interests and needs
- Understanding how needs and feelings drive behaviour.
- Communication tools to convey empathy while giving clarity.
- Managing expectations.
Workshop 3 — Practising mediation skills
- Using effective questioning to discover needs, clarify issues and help find solutions.
- Using "I-statements" to deliver difficult feedback or address conflict.
- Outlining options with clarity.
Workshop 4 — Consolidating skills
- Integrating all areas covered in previous workshops.
- Coaching and discussions in smaller groups to consolidate learning.
What participants told us
*of respondents since 2022
"[I now have] more empathy with relations with staff and can stay neutral when dealing with conflict."
"[It's helped me to] evaluate and think about relationships in a different way, and I think this will allow me to improve and build on my working relationships."
"Great training with practical skills to facilitate positive professional communication."
'Reducing Parental Conflict' Training for the VCS
CPD Certified — up to 6 pointsSkills and resources for community practitioners to better support families in conflict.
Who it's for: Practitioners in voluntary and community organisations who support families in their roles.
Duration: Two 3-hour sessions.
Delivery: Online or in person.
Group size: Up to 20.
- Up to 6 CPD points on completing the course.
- Peer networking with other frontline practitioners.
- Free resource pack for each participant.
Workshop 1 — Understanding Parental Conflict
- Recognise the different stages of relationships.
- Recognise the nature of conflict and its causes.
- Recognise different arguing styles and identify their own.
- Explore parental conflict involving children with SEND, and parents with ethnic or cultural differences.
- Debate the impact of conflict on parenting and children.
- Define key differences between parental conflict and domestic abuse.
- Discover ways to talk with parents about reducing conflict for the sake of children.
Workshop 2 — Practical Communication Skills for Conflict Resolution
- Use a visual tool to help couples identify and discuss issues within their relationship.
- Practise using needs-based language to support parents in conflict.
- Recognise the use of body language in conflict.
- Practise active listening and effective questioning techniques.
- Recognise the impact of 'you' statements and 'I' statements in communication.
- Explore where to signpost parents and how to find additional support.
"...valuable tools which can be easily shared or modelled, to be used for supporting parents."
"It has given a way into these difficult conversations with tools and exercises which can be tailored to suit each family."
"I can now think differently about how I tackle situations and how I communicate my points across."
Certified by The CPD Standards Office.
Meet some of our trainers
Work with us
We work with organisations of all sizes — from small charities to councils and national businesses. Get in touch and we'll talk through what would work best for your team.
Prices depend on the sessions you choose, group size, and whether delivery is in person or online. We don't charge VAT.
"Pleasure working with the team at WMS. The training was planned and delivered by experienced and knowledgeable trainers, supported by the office team who dealt with all the logistics — enabling us to deliver a very professional and imaginative training package to our key voluntary sector partners."