Mediation is a highly effective form of Alternative Dispute Resolution (ADR) which allows people to resolve disputes out of court at any time, with or without lawyers, and with the assistance of neutral, trained mediators, who help the participants communicate in a safe space, and if they are willing, to reach an agreement. The process is voluntary and completely confidential. In the vast majority of cases where people agree to meet each other with the mediators, important steps towards resolving the conflict are made. In 2023, 95% of cases we mediated reached a full or partial resolution.

What do the mediators do?

The mediators are trained to work with people when communication (and often trust) has broken down. They use specialised negotiation techniques to encourage an open and constructive discussion, and support the participants into reaching agreement if possible. Ground rules are agreed to ensure that the mediation session takes place in a safe environment where all participants are able to speak freely and be listened to respectfully.