Conflict training for organisations
WMS is an established provider of conflict resolution training. For over a decade, we’ve delivered tailored workshops to businesses, councils, charities, and community organisations. We can help your team build rapport with clients, reduce workplace conflict, and strengthen communication skills.
Why choose WMS as your training provider?
- Training specialists. We trained 232 people in 2024 alone, delivering workshops across the UK and internationally. All of our corporate trainers are practising mediators.
- Cost-effective. As a registered charity, we currently do not charge VAT, so your costs will be lower.
- Supports your CSR goals. Every training we deliver helps fund free mediation and community programmes.
- Flexible training solutions. Available online or in person, tailored to your organisation’s needs.
- Training specialists. We trained 232 people in 2024 alone, delivering workshops across the UK and internationally. All of our corporate trainers are practising mediators.
- Cost-effective. As a registered charity, we currently do not charge VAT, so your costs will be lower.
- Supports your CSR goals. Every training we deliver helps fund free mediation and community programmes.
- Flexible training solutions. Available online or in person, tailored to your organisation’s needs.
What training do we offer?
All our sessions are practical and engaging, with group discussions, role play and short presentations. We can adapt any of our workshops to your setting.
'Connect' Training series for organisations
Who it’s for: Organisations wanting to strengthen communication and reduce workplace tension.
Duration: 4 x 2.5-hour workshops (can be booked individually or as a full series).
Delivery: Online or in person.
Workshop 1. Building rapport with colleagues and clients.
- Communication strategies for building genuine rapport.
- Using body language and tone proficiently during phone calls, virtual and face-to-face meetings.
- Reframing to defuse conflict.
Workshop 2. Exploring interests and needs.
- Understanding how needs and feelings drive behaviour.
- Communication tools to convey empathy while also giving clarity.
- Managing expectations.
Workshop 3. Practising mediation skills.
- Using effective questioning to discover needs, clarify issues, help come up with solutions.
- Using “I-statements” to deliver negative feedback or address conflict.
- Outlining options with clarity.
Workshop 4: Consolidating skills.
- Integrating all areas covered in previous workshops.
- Coaching and discussions in smaller groups to consolidate learning.
Reducing Parental Conflict training (CPD-certified)
Who it’s for: Practitioners in voluntary and community organisations working with families.
Duration: Two 3-hour workshops.
Delivery: Online or in person.
Topics include:
Relationship stages and arguing styles
SEND and culture-related conflict
Impact of conflict on children
Feelings, needs and communication tools
Benefits:
Up to 6 CPD points on completion
Free resource pack for each participant
De-escalation training
Who it’s for: Staff and volunteers working directly with the public.
Duration: 2 hours (plus optional 30-minute extension).
Delivery: Online or in person.
Topics include:
- Building instant rapport with clients
- Recognising early signs of conflict
- Using tone and body language to calm situations
- Responding when someone becomes challenging
- Knowing when and how to step away or ask for help
We also explore what might be going on beneath the surface of conflict and share simple, real-world tools for keeping conversations constructive.
How much?
Prices for the conflict training depend on the courses selected, the number of participants, and whether the course is run over several shorter sessions or 1-2 days. Please get in touch to discuss your needs and obtain a quote.
Who are our facilitators?
Michele Beute
Michele is a mediator and trainer who has developed and delivered training for the British Council and other commercial and charitable organisations in the UK and overseas. Her background includes influential positions in law, education, government, commerce, business, and charities.
Sharon Crooks
Sharon is one of our Community mediators who is also accredited as a Workplace and Civil and Commercial Mediator. Her background in HR gives her confidence in delivering training and coaching across a number of sectors. She specialises in facilitating groups and teams to work through challenges and is passionate about helping people to communicate better, especially when they are in conflict. Her delivery style is inclusive and impactful, even when working remotely. Sharon founded Peacewell in 2018 as a not-for-profit entity providing mediation, facilitation and training in a wide range of contexts.
Lizzie Haynes
Lizzie has been a valued member of our panel for 10 years. Although she specialises in Family Mediation, she is also trained in Civil & Commercial, Workplace, Employment and Community. Lizzie is an experienced tutor and assessor with the London School of Mediation and runs training courses for WMS. Lizzie has broad experience in dealing with conflict and mediation, which helps her to equip others with practical skills into her training courses. There is more information about Lizzie’s experience on her website: http://www.lhmediation.com
Nick Adlington
Nick is an experienced mediator, specialising in both workplace and inter-generational mediation. He has been on our panel for a number of years and runs training courses for WMS. Nick is also a teacher and a psychotherapist, with a particular interest in the emotional aspects of conflict and the skills needed to navigate a path through our day-to-day differences. Details about Nick’s mediation practice and articles can be found at: https://go-dialogue.co.uk/ and his psychotherapy practice at: therapy-gestalt.com
Christine Bowyer-Jones
With many years’ experience resolving disputes in areas including sport, employment, commercial contracts and property, Christine trained as a civil and commercial mediator with the ADR Group in 2009 and subsequently as a workplace and employment mediator with the London School of Mediation. Since becoming a mediator, she has successfully mediated a wide range of disputes of all sizes. Having worked for many years as a lawyer in the sport sector, Christine has particular expertise mediating sport disputes and is a mediator member of Sport Resolutions’ Panel of Arbitrators and Mediators.