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Corporate Training

Conflict Training for Organisations

For over a decade, we’ve delivered tailored workshops to businesses, councils, charities, and community organisations.

We can help your team build rapport with clients, reduce workplace conflict, and strengthen communication skills.

Corporate training session

Why choose WMS?

Training Specialists

We trained 232 people in 2024. All our corporate trainers are practicing mediators.

Cost-Effective

As a registered charity, we currently do not charge VAT, lowering your costs.

Supports CSR

Every training delivered helps fund our free community mediation programmes.

Flexible Solutions

Available online or in person, tailored specifically to your organisation’s needs.

Signature Course

'Connect' Training Series

For: Organisations wanting to strengthen communication and reduce workplace tension.

Duration: 4 x 2.5-hour workshops (book individually or as a series).

“I now have more empathy with relations with staff and can stay neutral when dealing with conflict.”
1. Building Rapport
  • Building genuine rapport with colleagues & clients.
  • Body language & tone in virtual/face-to-face meetings.
  • Reframing to defuse conflict.
2. Interests & Needs
  • How needs drive behaviour.
  • Conveying empathy while giving clarity.
  • Managing expectations.
3. Mediation Skills
  • Effective questioning to clarify issues.
  • Using “I-statements” for negative feedback.
  • Outlining options with clarity.
4. Consolidating Skills
  • Integrating all areas covered.
  • Coaching and role-play in small groups.
Connect Training Statistics
CPD Certified

Reducing Parental Conflict

CPD Certified

For: Practitioners in voluntary and community organisations supporting families.

Duration: Two 3-hour workshops.

  • Relationship stages and arguing styles.
  • SEND and culture-related conflict.
  • Impact of conflict on children.
  • Up to 6 CPD points upon completion.
“...valuable tools which can be easily shared or modelled, to be used for supporting parents.”
De-escalation training

De-escalation Training

For: Staff and volunteers dealing with challenging behaviour from service users or the public.

Duration: 3 hours.

  • Building instant rapport.
  • Recognising early signs of conflict.
  • Using tone and body language to calm situations.
  • Knowing when to step away.
"The iceberg analogy was a very helpful visual I’ll keep in mind during challenging conversations."

Get a Quote

Prices depend on the courses selected, participant numbers, and duration. Contact us to discuss your specific needs.

Contact Us Today

Our Facilitators

Experienced mediators and trainers committed to peacebuilding.

Michele Beute

Michele Beute

Michele is a mediator and trainer who has delivered training for the British Council and other organisations. Her background includes law, education, and government.
Sharon Crooks

Sharon Crooks

Accredited in Workplace, Civil and Commercial Mediation. Sharon specialises in facilitating teams to work through challenges. Founder of Peacewell.
Lizzie Haynes

Lizzie Haynes

Specialises in Family Mediation but trained in all areas. Tutor and assessor with the London School of Mediation. More at lhmediation.com.
Nick Adlington

Nick Adlington

Specialises in workplace and inter-generational mediation. Also a psychotherapist interested in the emotional aspects of conflict. Visit go-dialogue.co.uk.
Christine Bowyer-Jones

Christine Bowyer-Jones

Experienced in resolving disputes in sport, employment, and commercial contracts. Member of Sport Resolutions’ Panel of Arbitrators and Mediators.