Skip to content
×
Contact Donate
Teacher with group

Conflict Management course for school staff

A workshop designed to help staff understand how conflict arises in the workplace or with parents, and how to resolve it through the tools of mediation.

Course overview

We have developed a specialised conflict management course for all school staff.

It is specifically focussed on the school setting and looks at the nature of disputes that arise within schools: between teachers, teachers and management, or between parents and the school.

“The day enabled us to explore conflict, humanised the issue and gave us food for thought, opening an avenue for healthy management. We’re in a better place now to deal with conflict should it arise.”

Deputy Head London school
Staff training seminar

Why choose WMS?

★

Training specialists

All our trainers are practising mediators, with extensive delivery experience.

£

Cost-effective

As a charity, we currently do not charge VAT, reducing overall cost.

❤

Supports community work

Income from training helps fund our free community mediation programmes.

↺

Flexible delivery

Online or in person, and tailored to your team’s needs and context.

The course covers

Practical frameworks and tools that staff can apply in real situations — with examples and role plays based on school life.

  • Conflict models. Different models of conflict and personal styles of responding.

  • Early intervention. How to spot the first stages and respond without taking sides.

  • Mediation principles. Active listening, future thinking, win/win outcomes, positions vs interests.

  • Skill development. Role plays and scenarios tailored to schools and parent conversations.

Tailored to your school

We can tailor the content and role plays to match the precise needs and challenges in your setting.

Enquire now

Our trainers

Experienced mediators and facilitators committed to practical, human-centred conflict resolution.

Michele Beute

Michele Beute

Mediator & trainer

Michele has delivered training for the British Council and other organisations. Her background includes law, education, and government.

Sharon Crooks

Sharon Crooks

Workplace mediator

Accredited in Workplace, Civil and Commercial Mediation. Sharon specialises in facilitating teams to work through challenges. Founder of Peacewell.

Lizzie Haynes

Lizzie Haynes

Family mediator

Tutor and assessor with the London School of Mediation. More at lhmediation.com.

Nick Adlington

Nick Adlington

Mediator & psychotherapist

Specialises in workplace and inter-generational mediation. Visit go-dialogue.co.uk.

Christine Bowyer-Jones

Christine Bowyer-Jones

Mediator

Experienced in resolving disputes in sport, employment, and commercial contracts. Member of Sport Resolutions’ Panel of Arbitrators and Mediators.